Communication
Competency Definition: Sharing Information and ideas in a way that is effective and appropriate for a given situation.
It's important to build this competency because...
In a complex workplace, communication isn’t just a soft skill – it's a strategic advantage. Building this competency empowers individuals and our organization to listen deeply, speak clearly, and lead intentionally.
- Self-Benefits: Stronger relationships, better collaboration, more confidence & clarity, career growth, and effective feedback.
- Organizational Benefits: Aligned teams, increased transparency, faster decision-making, stronger collaboration across departments, and resilient culture.
Resources
Below you'll find resources for building Knowledge, Skills, and Ability (KSAs) for this competency.
- Knowledge - Information acquired through education or experience about a subject. (Think: "what you know").
- Skill - The power to perform a specific task effectively that is demonstrated through actions and developed through practice and/or experience. (Think: "what you can do").
- Ability - The natural or learned capacity for doing something. Note, not everyone is going to have the same level of natural ability to do something. Someone’s natural ability can make it harder or easier to develop skills. (Think, "what you're naturally capable of or have developed over time").