Change Management & Agility

Change Management & Agility

Change Management Definition: The application of structured processes and tools to manage the "people side" of change, ensuring desired outcomes are achieved. Managing change also includes the process thinking and understanding quickly while remaining flexible to change, allowing you to adjust as needed. 

It's important to build this competency because... 

Change is everywhere. Whether individuals seeking to make a personal change, organizations seeking to make a workplace change, or community seeking to make societal change – change is the only constant. Teams that develop shared language on the five stages of the change journey improve the likelihood of a successful project outcome. Change management involves preparing, equipping, and supporting individuals throughout the change process.   

  • Self-Benefits: Understand the individual change journey, be able to increase the likelihood of successfully completing a change and know what keeps people stuck from making change.
  • Organizational Benefits: Increased employee engagement, reduced resistance to change, enhanced communication, and improved project success rates.

Resources

Below you'll find resources for building Knowledge, Skills, and Ability (KSAs) for this competency.

  • Knowledge - Information acquired through education or experience about a subject. (Think: "what you know").
  • Skill - The power to perform a specific task effectively that is demonstrated through actions and developed through practice and/or experience. (Think: "what you can do").
  • Ability - The natural or learned capacity for doing something. Note, not everyone is going to have the same level of natural ability to do something. Someone’s natural ability can make it harder or easier to develop skills. (Think, "what you're naturally capable of or have developed over time"). 

A note on these resources:

All listed resources are intended to be free and require no sign-ups. If you encounter any that ask for payment or account creation, please let us know at OrganizationalDevelopment@cityofmadison.com so we can update accordingly.

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