Supervision and Management

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Deep dive into Management Competencies

 

  • Competency 1: Accountability
    • The obligation and willingness to take responsibility for actions and results, ensuring tasks are completed and owning outcomes – whether things go right or wrong.
  • Competency 2: Agility
    • The process of thinking and understanding quickly while remaining flexible to change, allowing you to adjust as needed.
  • Competency 3: Change Management
    • Helping people and teams adjust to and navigate through changing processes, goals, or directions while effectively planning, implementing, and solidifying those changes.
  • Competency 4: Communication
    • Sharing Information and ideas in a way that is effective and appropriate for a given situation.
  • Competency 5: Developing Individuals & Building Teams
    • Supporting individual growth that helps teams to work better together through skill building and collaboration.
  • Competency 6: Emotional Intelligence
    • Understand and manage your own emotions while recognizing the emotions of others and how both impact interactions and relationships.
  • Competency 7: Influence & Trust Building
    • The process of building trust and respect that motivates others to support your ideas, while also having an effect on (influencing) their character, development, or behavior in a meaningful way.
  • Competency 8: Solution Finding
    • Appropriately identifying the issue, exploring possible solutions, and choosing the best option when faced with different options.
  • Competency 9: Strategy Development
    • The process of deciding what you want to achieve and the why/purpose behind those goals, while also determining how to allocate resources and maximize impact through people to achieve those objectives.

Learning + Development Resources:

Learning + Development for Supervisors

Other Learning + Development Resources

  • Performance Excellence - Performance Excellence provides tools to think strategically and align our work to our City's vision.
  • Cross-Departmental Initiatives Inventory - Initiatives are an opportunity to apply your skills and experience toward citywide goals.
  • Toolkits - Tools and services you may need for your daily work. Includes resources for Budget, Contracts & Purchasing, Customer Service, Marketing, Technology, and Travel & Cars.
  • HR-OD Toolkit - Enhance your daily work with these helpful resources, tools, and templates.
  • Individual Development Plan (IDP) - A workbook for you to reflect, plan, and discuss your professional goals.
  • Online Courses - On-demand, recorded course content to learn when it's convenient for you and your staff.
  • Online Learning Resources - Free or low-cost online learning resources. 

Learning + Development for Your Staff

While employees are responsible for their own development, supervisors have a great impact. To make an impact, nurture and support on-the-job learning through the following:

  • Watch and track your staff's development through regular 1:1 discussions and annual employee check-ins.
  • Suggest opportunities and approve development requests.
  • Arrange for coverage and support in managing your staff's workload while they’re away.

Resources for Staff Learning + Development

  • Upcoming Courses - Bookmark this page and check it often—new offerings are added regularly.
  • New Employee Onboarding - Help new hires understand their role and expectations and make connections. Make a plan for their learning and development.
  • Leadership Development - These leadership courses and programs are not restricted to supervisors and managers, but can develop leaders at all levels.
  • Individual Development Plan (IDP) - A workbook for employees to reflect, plan, and discuss their professional goals. Your staff might bring their plan to you and ask for feedback and guidance.
  • Cross-Departmental Initiatives Inventory - Initiatives are an opportunity to grow leadership and other skills while working toward citywide goals.

Training Policies and Procedures

APM 2-10 outlines the official policies, practices and administrative procedures that relate to training and development activities for employees of the City of Madison.

View APM 2-10: Policies and Procedures for Internal and External Training for more information.

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